The Patient Account Services Division handles all aspects of patient billing as it pertains to all ambulance transports and standby events. All patient accounts coders are trained as Certified Ambulance Coders. Any and all billing questions, including but not limited to insurance, payment plans, collection notices and requests for billing records are handled by this division.
This division can be contacted directly at: Phone: 618-443-5061 Fax:618-443-3897 Email: PatientAccount@medstarems.net
Emergency Medical Dispatchers are the initial responders of MedStar Ambulance. Every call starts in the dispatch communications center and ends in the communications center. Our Emergency Medical Dispatchers are Certified and Licensed Medical Professionals by the International Academy of Emergency Dispatch and The Illinois Department of Public Health. They provide life emergency medical dispatch instructions prior to the arrival of Emergency Medical Service personnel on the ambulance.
The Medstar Ambulance communications center was the first communications center recognized as an Accredited Center of Excellence in Illinois and 59th center in the world. This distinction is a rigorous process of ensuring our Emergency Medical Dispatchers are delivering the highest quality emergency medical dispatch instructions.
Medstar Ambulance is proud to serve four counties in Southern Illinois. We have bases in:
Clinton County: Carlyle
Randolph County: Chester Red Bud Sparta Steeleville
St. Clair County: Belleville Cahokia East St.Louis Freeburg Fairview Heights Lebanon